Privacy Policy

Last Updated: December 3, 2024

This Privacy Policy outlines how Ardor ("we," "us," "our," or "the Site") collects, uses, and shares your personal information when you visit, interact with our services, or make a purchase through ardor.pk (collectively, "Services"). By using our Services, you consent to the practices described here. If you disagree, please discontinue use.

1. Updates to This Policy

We may revise this policy periodically to reflect changes in our practices or legal obligations. Updates will be posted with the revised "Last Updated" date.

2. Information We Collect

A. Information You Provide

• Contact Details: Name, address, phone number, and email.
• Order Information: Billing, shipping address, payment details, and order history.
• Account Information: Username, password, security questions.
• Shopping Data: Items viewed, cart contents, loyalty points, reviews, or gift cards.
• Customer Support: Information shared when contacting us.

B. Information We Collect Automatically

We use cookies and similar technologies to collect:

• Device and browser information
• IP address and geolocation data
• Usage data, such as browsing behaviour on the Site

C. Information from Third Parties

We may receive information from:

• Service Providers: E.g., payment processors, shipping services
• Marketing Partners: For advertising and analytics purposes

3. How We Use Your Information

• Service Fulfillment: Process orders, manage accounts, and handle shipping or returns.
• Marketing: Send promotional content (you can opt out anytime).
• Security: Detect and prevent fraud, maintain account security.
• Customer Support & Improvements: Address inquiries and enhance user experience.

4. Sharing Your Information

We may share your information with:

• Vendors (e.g., payment processors, shipping partners)
• Marketing partners for promotional purposes
• Affiliates within our corporate group
• Legal authorities when required

5. Cookies & Tracking

We use cookies to enhance user experience and improve our Site. You can manage cookie preferences through your browser settings. Note that disabling cookies may affect functionality.

6. User-Generated Content

Content such as reviews posted on public areas of the Site is visible to others. We are not responsible for how third parties use such information.

7. Third-Party Links

Our Site may link to third-party websites. We are not responsible for their privacy practices, and you should review their policies independently.

8. Children’s Privacy

We do not knowingly collect information from children under 16. If you believe a child has provided personal data, please contact us for deletion.

9. Data Security & Retention

We implement industry-standard measures to protect your data. However, no system is completely secure. Personal data is retained as needed for legal, contractual, or service-related purposes.

10. Your Rights

Depending on your jurisdiction, you may have rights such as:

• Access & Correction: Request or correct your data.
• Deletion: Request data deletion.
• Portability: Request a copy of your data.
• Withdraw Consent: Opt out of specific uses of your data.

To exercise these rights, contact us using the information below.

11. International Users

Your data may be transferred to, and processed in, countries outside your own. We follow recognized standards for international data transfers.

12. Contact Us

For questions or to exercise your rights, reach out at:
Email: ardorshoppk@gmail.com
Address: Ayesha Residency, Mezzanine Floor, above Miraal Restaurant, Bahadurabad, opposite DVAGO Pharmacy, Karachi, PK 07482

This streamlined policy ensures clarity while retaining all critical information