Order Cancellation, Return & Refund Policy

1. Order Cancellation

Once an order has been confirmed, any cancellation request must be communicated to us within 15 Mints To 20 Mints  of order confirmation.

After this 20 Mints   period, the order may have entered the processing or dispatch process, and cancellation may no longer be possible.

2. Shipping & Delivery Issues

If there is any issue with your shipment, including damaged, incorrect, missing, or incomplete items, the customer must inform us as soon as possible.

3. Returns & Refunds

Parcel Not Received

If a customer does not receive their parcel, they must inform us within 7 days of the expected delivery date. In exceptional cases, the customer may report the issue within a maximum of 15 days.

After 15 days, we will no longer be responsible for the parcel, and no return or refund will be accepted or issued for the parcel not being received.

Customers are therefore requested to contact us within the specified time period if their parcel has not been received. Any complaint reported after 15 days may not be considered, subject to applicable consumer laws.

4. Refund Method

Any approved refund will be processed only to the same bank account, card, or payment account from which the original payment was made.

We do not process refunds to a different account, third-party account, or any other account.

The customer may be required to provide valid payment details or proof confirming that the refund account belongs to the original payment source.

5. Important Note

By placing an order, the customer acknowledges and agrees to this Order Cancellation, Return & Refund Policy.

All refund and return requests will be reviewed according to the circumstances of the order and applicable laws.